FAME: Atendimento nas Lojas Lisboa - Microcertificado
O detentor desta medalha realizou o curso de Formação de Atendedores Municipais Especializados (FAME): Atendimento nas Lojas Lisboa e:
- Reconhece a importância de um bom atendimento para a construção e manutenção de uma imagem positiva do serviço;
- Conhece as competências e a estrutura da Unidade Orgânica onde irá desenvolver a sua atividade; sabe onde e a quem recorrer para obter informações no DRMP; conhece as regras e exigências específicas da função de atendedor e identifica e aplica as regras e etapas do processo de atendimento;
- Amplia competências de comunicação, melhorando o relacionamento com o outro e melhorando ao nível da eficaz gestão de eventuais situações problemáticas.
Esta formação teve a duração de 36 horas.
Задания
Задание номер 1
Выдан организатором или посредством сканирования QR-кода
Para conquistar esta medalha o participante terá de realizar as tarefas propostas durante a formação.
Мероприятие
FAME: Atendimento nas Lojas Lisboa
Организации
Câmara Municipal de Lisboa
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